Refund policy

What are your return policies?

We work with a print-on-demand provider who only produces the items when they are ordered. To avoid overproduction, we ask you to consider the environment and not order unnecessary products. If there is something wrong with your order, you can return it within 14 days. Please let us know if there is something wrong with the order or if you are dissatisfied by contacting us at dragonfly.service@gmx.at.

Do you offer refunds?

Refunds are only offered to customers who receive incorrect or damaged items. If either of these applies, please contact our customer support at dragonfly.service@gmx.at with photos of the incorrect/damaged items and we will take care of it.

Can I exchange an item for a different size/color?

Since we work with a print-on-demand provider who only produces the items when they are ordered, we currently do not offer exchanges. To avoid unnecessary production of items, please check our size charts to see which size fits. We have one for each item in our store in the product description. It's rare, but it's possible that an item you ordered was mislabeled. If this is the case, please let us know within a week of receiving your order at dragonfly.service@gmx.at. Provide the order number and photos of the mislabeled item. We'll send you a new one or refund your purchase price!